About Us

CSM + AI = Digital Superpowers.

 

The power to understand customers is yours.

“Put on your supersuit, CompleteCSM is changing the game.”

Who We Are

Meet Our Team

Bryan Plaster

Bryan Plaster

Co-founder and CEO

Global VP of CS for several SaaS companies and a ten year thought leader in customer success focusing on the high tech, data management and analytics verticals.  Bryan started customer success at companies before the concept existed and has had the pleasure of starting, growing and expanding people, teams, and programs since then. 

Bhupendra Chopra

Bhupendra Chopra

Co-founder and Deliver Center Executive

In addition to being the co-founder, Bhupendra is the CEO of data services consulting Kanerika.  He has founded online health care SaaS applications, run R&D programs at Oracle and Informatica and is a strong data management and analytics executive for CompleteCSM.

Dan Steinman

Dan Steinman

Customer Success Advisor

Track record of helping to grow small private companies into public, ready-to-be-public, or acquisition-ready companies.

Deep understanding of Customer Success, Customer Support, and Professional Services from a management, marketing, and business model standpoint.   

Leigh Haydon

Leigh Haydon

GTM Advisor

GTM leader with a track record of growing teams and accelerating revenue growth in startup and enterprise organizations.

Deep experience in optimizing and scaling inbound/outbound demand generation, conversion optimization, and sales execution.

Steve Stein

Steve Stein

Finance Advisor

Experience with investors: Greylock, Accel, Ignition, Google Corp. Dev, Cathay Innovation
SaaS metrics reporting, analysis and tracking
Financial Planning and Analysis
Cash management, AP/AR
Stock & Cap Table administration

Darren Cunningham

Darren Cunningham

Marketing Advisor

Marketing leader focused on building and running global software marketing teams.

Combination of outbound product marketing, inbound product management, marketing programs and strategic alliances.

Matthew Bobo

Matthew Bobo

Legal Advisor

Matthew W. “Bo” Bobo, the principal of the law firm, as a new lawyer worked at very well respected large law firms in Fort Worth (Shannon Gracey, Ratliff & Miller LLP) and Dallas, and Brown McCarroll, LLP (now Husch Blackwell, LLP). 

Paul Piazza

Paul Piazza

CSM Advisor

Track record of assisting emerging growth and middle-market SaaS organizations.  Business expertise in building and running revenue-producing Professional Services, Customer Support and Customer Success teams that deliver results.

Success is a foundation built on process, metrics, coaching and thought leadership that results in accelerated business growth.

Victoria Barry

Victoria Barry

CS Ops Advisor

Innovative and Customer focused leader specializing in delivering best in class Customer Success and support structures for scalability, mobility and reliability. An energetic can-do innovator who implements sustainable solutions for complex business problems while mentoring and leading worldwide customer success virtual teams.

Faisal Khan

Faisal Khan

CSM Advisor

Customer centric and business savvy technology and strategy executive with twenty years of management, consulting and sales experience in Enterprise Data Management across North America, Middle East and Africa in delivering strategic business transformation initiatives for large enterprises.

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