CSM + AI = Digital Superpowers.
The power to understand customers is yours.
“Put on your supersuit, CompleteCSM is changing the game.”
Who We Are
Meet Our Team
Co-founder and CEO
Global VP of CS for several SaaS companies and a ten year thought leader in customer success focusing on the high tech, data management and analytics verticals. Bryan started customer success at companies before the concept existed and has had the pleasure of starting, growing and expanding people, teams, and programs since then.
Co-founder and Deliver Center Executive
In addition to being the co-founder, Bhupendra is the CEO of data services consulting Kanerika. He has founded online health care SaaS applications, run R&D programs at Oracle and Informatica and is a strong data management and analytics executive for CompleteCSM.
Customer Success Advisor
Track record of helping to grow small private companies into public, ready-to-be-public, or acquisition-ready companies.
Deep understanding of Customer Success, Customer Support, and Professional Services from a management, marketing, and business model standpoint.
GTM leader with a track record of growing teams and accelerating revenue growth in startup and enterprise organizations.
Deep experience in optimizing and scaling inbound/outbound demand generation, conversion optimization, and sales execution.
Experience with investors: Greylock, Accel, Ignition, Google Corp. Dev, Cathay Innovation
SaaS metrics reporting, analysis and tracking
Financial Planning and Analysis
Cash management, AP/AR
Stock & Cap Table administration
Marketing leader focused on building and running global software marketing teams.
Combination of outbound product marketing, inbound product management, marketing programs and strategic alliances.
Matthew W. “Bo” Bobo, the principal of the law firm, as a new lawyer worked at very well respected large law firms in Fort Worth (Shannon Gracey, Ratliff & Miller LLP) and Dallas, and Brown McCarroll, LLP (now Husch Blackwell, LLP).
Track record of assisting emerging growth and middle-market SaaS organizations. Business expertise in building and running revenue-producing Professional Services, Customer Support and Customer Success teams that deliver results.
CS Ops Advisor
Innovative and Customer focused leader specializing in delivering best in class Customer Success and support structures for scalability, mobility and reliability. An energetic can-do innovator who implements sustainable solutions for complex business problems while mentoring and leading worldwide customer success virtual teams.
Customer centric and business savvy technology and strategy executive with twenty years of management, consulting and sales experience in Enterprise Data Management across North America, Middle East and Africa in delivering strategic business transformation initiatives for large enterprises.