One-liner: “AptEdge develops AI-powered solutions for customer service, enhancing agent efficiency and customer satisfaction in the enterprise sector.”
Company slogan: Case Closed: Supercharge your Technical Support with AI for Case Resolution
Positioning: “AptEdge positions itself as a transformative solution in customer service through the use of generative AI, focusing on enhancing agent productivity and customer satisfaction.”
Description: “AptEdge transforms case resolution into a seamless, lightning-fast process. Our AI-driven platform unifies scattered data, delivers pinpoint-accurate answers, and synchronizes teams with a single, reliable source of truth. By closing knowledge gaps effortlessly, AptEdge empowers technical support teams to meet soaring B2B customer expectations, cut resolution times, and reduce frustrating escalations. Trusted by industry leaders, we enable support organizations to deliver personalized, timely solutions, enhancing customer satisfaction and operational excellence”
Employees: 35
Website: Visit websiteHeadquarters: “Redwood City, CA”
Ownership: Self-Owned
Founded: 2021
Company type: AI company
Use cases: “customer service, case resolution, ticket volume reduction, predictive analytics”
Pricing: –
Client sector: enterprise
Business model: subscription
Products: “AI Answer Engine, Edge Automation, Predictive Analytics”
Is API available: no
Website title: Apten – Customizable AI SMS Assistants
Website description: none
Linkedin: https://www.linkedin.com/company/aptedge
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Crunchbase: https://www.crunchbase.com/organization/aptedge
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