One-liner: Ascendo develops AI-driven solutions for enhancing customer support and operational efficiency in the enterprise sector.
Company slogan: Give meaning to every customer interaction
Positioning: “Ascendo positions itself as a provider of AI-driven solutions that enhance customer support and operational efficiency, focusing on proactive support and knowledge intelligence.”
Description: “Ascendo AI is your service co-pilot. Ascendo is a plug and play engine with deep self-learning capabilities that helps customer facing teams provide proactive support.
Four modules of Ascendo are:
Resolve – Automated workflows for Agents including resolutions, debug engine, triage, assign, categorize. Automated self-service workflows for customers.
Reveal – Predictive alerts, trends, patterns for Leaders in real-time to tweak and optimize
Prevent – Reduce Escalations and Churn
Predict – Spares planning to meet SLA
Ascendo.AI automates support experiences together with customer support teams. Ascendo Human-Machine self learning engine increases the speed, accuracy, and productivity of customer support and success teams.
Ascendo helps agents solve issues, detects anomaly, provides knowledge intelligence, manages backlog, makes spares planning smart.
It provides fully automatic self service to end customers with cutting-edge AI, Cognitive RPA, NLP, and ML technologies.
For any leader of support or success, Ascendo accelerates customer experience by revealing insights from every post-sales customer interaction. The insights are across Trending issues, Knowledge intelligence, Support Experience, Employee Experience, Quality and Voice of the Customer.
It is simpler when Ascendo identifies spares shortage to meet SLA.”
Employees: 30
Website: Visit websiteHeadquarters: “Palo Alto, California”
Ownership: Privately Held
Founded: 2020
Company type: AI company
Use cases: “customer support, operational metrics, risk analysis, sentiment analysis, logistics”
Pricing: variety of plans available
Client sector: enterprise
Business model: subscription
Products: “Know the Expert, Voice of the Customer, Smart Backlog, Auto Root Cause, Knowledge Intelligence, Sentiment Analysis, Risk Analysis, Logistics”
Is API available: no
Website title: Ascent Robotics I AI Robotics and Digital Twin Company
Website description: “Transform technical support with our AI Generative Service CRM Co-Pilot . Agents become expert knowledge guardians, enabling self-service and Voice of the Customer insights. Achieve consistently high CSAT, even for complex issues with Ascendo AI.”
Linkedin: https://www.linkedin.com/company/ascendoai
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Crunchbase: https://www.crunchbase.com/organization/ascendoai
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