One-liner: Capacity develops an AI-powered platform that automates support for enterprises and small to medium businesses.
Company slogan: Where work flows.
Capacity is an AI-powered support automation platform that connects your entire tech stack.
Positioning: “Capacity positions itself as an AI-powered platform designed to automate support and enhance team productivity, catering to both small and large brands.”
Description: “Every company has customers and employees who need support. As demands rise, so do the tickets, emails, and phone calls that need attention—creating a repetitive, expensive, and painful support process that leaves customers waiting and teams overwhelmed.
Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work. We offer solutions for self-service, agent assist, and campaigns & workflows to over 1,900 companies to help automate their support.
Today, Capacity offers support over web, SMS, email, social, Slack, MS Teams, helpdesks, and more, powered by technology and talent from Denim Social, LumenVox, and Textel.
Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis.
To learn more about Capacity or to request a demo, visit capacity.com.”
Employees: 127
Website: Visit websiteHeadquarters: “University City, Missouri”
Ownership: Privately Held
Founded: 2017
Company type: AI company
Use cases: “customer support, contact centers, sales and marketing, HR and IT”
Pricing: Subscription-based pricing
Client sector: enterprise and SMB
Business model: subscription
Products: “Helpdesk, Live Chat, Voice Transcription, Intelligent Voice Assistant, Customer Service Bots, Email Automation”
Is API available: yes
Website title: CapCut | All-in-one video editor & graphic design tool driven by AI
Website description: “Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.”
Linkedin: https://www.linkedin.com/company/teamcapacity
Youtube: –
Instagram: https://www.instagram.com/gocapacity/
Facebook: https://www.facebook.com/capacityai
Twitter: https://twitter.com/GoCapacity
Crunchbase: https://www.crunchbase.com/organization/capacityai
Email: –