One-liner: “Caplena develops a text analysis tool designed for market research and customer experience insights, catering to a diverse range of clients from freelancers to Fortune 500 companies.”
Company slogan: Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI
Positioning: “Caplena positions itself as a comprehensive text analysis tool that leverages collaborative AI to provide insights from customer and employee feedback, differentiating itself through its multilingual capabilities and automated topic discovery.”
Description: “Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text.
Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.
Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn.”
Employees: 22
Website: Visit websiteHeadquarters: Zürich
Ownership: Privately Held
Founded: 2017
Company type: AI company
Use cases: “market research, customer experience, employee feedback analysis, survey analysis, brand awareness, text analytics”
Pricing: Managed Services
Client sector: “enterprise, SMB, small businesses”
Business model: subscription
Products: “Text analysis tool, Dashboard visualization, Sentiment analysis, Auto-tagging feature”
Is API available: yes
Website title: “Capnion, Inc.”
Website description: none
Linkedin: https://www.linkedin.com/company/caplena
Youtube: –
Instagram: –
Facebook: –
Twitter: https://twitter.com/CaplenaCH
Crunchbase: https://www.crunchbase.com/organization/codit-co
Email: info@caplena.com