One-liner: “CCR Group develops AI-driven cloud call center solutions for enterprise clients, enhancing customer experience management.”
Company slogan: “Gold Genesys and Microsoft partner, state-of-the-art technology solutions and services globally for contact centers”
Positioning: “CCR Group positions itself as a provider of cloud-based call center solutions, leveraging partnerships with major software firms like Genesys to offer comprehensive customer experience management.”
Description: “CCR was established in 2011 with one mission: Assisting our customers with top-notch solutions using state-of-the-art technology and qualified human resources in the call center and voice solutions area by providing consultancy, development and implementation services.
As CCR, we provide complete business solutions for contact centers using the Genesys platform.
CCR also offers a Dynamic Managed Services (DMS) service model, tailored to our customer needs, with a zero-problem policy for end-to-end solutions to the call center’s existing structure to complement your in-house staff.
We provide the following complete business solutions for Contact Centers:
• Genesys Engage, PureConnect and Genesys Cloud platform offerings
• Business and technical consultancy for contact centers
• Outsourced technical support & project management as Dynamic Managed Services (DMS)
• Genesys technical, administrator and supervisor trainings
• Technical project analysis, design, development and management services
• Call center infrastructure monitoring and reporting
• Turnkey custom software development for Genesys platforms
• Genesys and Microsoft 24/7 support and maintenance services
• Salesforce and MS CRM Integrations with Genesys platforms
• Contact Center integrations such as social media, Genesys integrated video call (EasyConnect), speech recognition, voice verification and network quality management for contact centers
• Unified Communications Collaboration with Microsoft Teams”
Employees: 96
Website: Visit websiteHeadquarters: “İstanbul, Kadıköy”
Ownership: Partnership
Founded: 2011
Company type: AI company
Use cases: “customer experience management, call center solutions, process management”
Pricing: “subscription, pay per usage”
Client sector: enterprise
Business model: subscription
Products: “Genesys Cloud, EasyConnect Video, EasyConnect Smart Dialer, Speech Analytics, Chatbot”
Is API available: no
Website title: CCreators – Join the Web3 and AI revolution
Website description: “CCR Group, yeni nesil iletişim, çağrı merkezi çözümleri sunar. Şimdi yapay zekâ (AI) destekli omnichannel müşteri deneyimi CX platformuyla işinizi dönüştürün!”
Linkedin: https://www.linkedin.com/company/ccrgroup/
Youtube: https://www.youtube.com/channel/UCoicJGuLYUOnopf2m1bmAug
Instagram: –
Facebook: https://www.facebook.com/CallCenterResources
Twitter: https://twitter.com/CCR_TR
Crunchbase: –
Email: ccr@ccr.group