Engageware

One-liner: “Engageware is an AI-enabled customer engagement platform that provides solutions for enhancing customer experiences in various sectors including financial services, healthcare, and education.”

Company slogan: The only end-to-end customer engagement platform powered by proven conversational and generative AI technology.

Positioning: Engageware positions itself as a comprehensive customer engagement platform that leverages AI to enhance customer service and sales across various industries.

Description: “Engageware is the only comprehensive provider of customer engagement solutions, enabling businesses and organizations to resolve their customers’ needs at the first interaction. Engageware’s end-to-end customer engagement platform is powered by conversational and generative AI to automate responses to routine questions, provide instant access to knowledge bases, and give organizations a holistic view of the customer journey. With the acquisition of Aivo, more than 700 organizations in the banking, financial services, retail, health, and education sectors rely on Engageware’s solutions to drive growth with increased sales and conversion, improve multi-channel customer experience, automate customer service, and reduce call center workload. Engageware’s platform allows synchronous channel handoffs and robust data and analytics to inform strategic business decisions that drive growth, efficiency, and stronger customer relationships. Engageware is a portfolio company of Clearhaven Partners.”

Employees: 125

Website: Visit website

Headquarters: “Tewksbury, MA”

Ownership: Privately Held

Founded: 2000

Company type: AI company

Use cases: “customer service, sales, knowledge management, appointment scheduling”

Pricing: “subscription, pay per usage”

Client sector: enterprise

Business model: subscription

Products: “Conversational AI Engagement, Knowledge Management Solutions, Appointment Scheduling”

Is API available: no

Website title: Engageworks.AI

Website description: none

Linkedin: https://www.linkedin.com/company/engageware

Youtube: https://www.youtube.com/c/Engageware

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Twitter: https://twitter.com/engageware

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