Blog Resources
The Human side of Customer Intelligence
Scott Sandland from Cyrano.ai talks about what makes a great salesperson.What is the first step to buying a car? It's Intent.Scott Edmunds from Syncari with a compelling statement about how buying is emotional. Bryan Plaster from Complete CSM on the Buyers Journey...
Black Friday comes once a year!
Now is the time to get Customer Intelligence at a 75% discount! [Based on what you're already paying for Gong, Chorus, Fireflies] Do you love your Gong or find your self re-watching videos at 1.5X speed to see what happened with your team. What if you could...
Can Body Language decipher a customer’s intent?
From LinkedIn - https://www.linkedin.com/feed/update/urn:li:activity:6991221178090631168/ Is body language important to decipher a customer's Intent? It's the reason that people are starting to get on planes again! Can AI read a person's #emotionalintelligence better...
Can AI Teach us how to become more Emotionally Intelligent? Harvard Business Review publication
Co-founder Bryan Plaster published in Harvard Business Review on his research and findings with Stanford Alumni Daniel Limon. Emotional intelligence matters more to one’s success as a manager than IQ or technical skill. The principal takeaway: emotional intelligence...
LIVE! Pulse Innovation Theatre! Harness the Power of AI to Know which Customers will Churn, Upsell or Renew with 90% Accuracy
Join us at the Pulse 22 conference where we dive deep into exactly how AI can help us understand from the conversation you team is already having with them. True Customer Intent is the future for Sales and Customer Success teams to cut through the noise with...
Deal Predictor Launch Party [Oct 17, 2022]
Join us virtually or at the The Star in Frisco to learn how to tap into the “Intent Probability” within your existing forecast tool in Salesforce to bring the reality of your deals to light.You already have the data that you need to understand customer intent,...
Time is running out on current quarter sales. The Backstory on the DEAL PREDICTOR!
Drawing on October 17, 2022. In my early days as a SaaS Customer Success VP, I felt tricked thinking usage data was all we needed to accurately determine health across our customer base. Everyone thought that renewals would just be automatic, but when we actually...
5 Reasons every company needs a Customer Intelligence Cloud
5 Reasons every company needs a Customer Intelligence CloudHave you ever wondered if you could do more to understand your customers and positively impact their outcomes? What if you could easily measure their loyalty, usage, adoption and emotions about each and every...
CompleteCSM launches first Customer Intelligence Cloud for Customer Success Operations and Data Science Teams
Press Release CompleteCSM launches first Customer Intelligence Cloud for Customer Success Operations and Data Science Teams New Customer Intelligence Cloud democratizes the ability to collect signals, reveal customer intent and aggregate historical telemetry and...