Blog Resources
Getting Started with CompleteCSM NOW!
How does it work?From Collecting Signals and understanding customer intent, there is only one way to coach your CSMs to take it to the next level!
The Journey of Automated Intentions
Is it too late?Use Customer Intelligent Cloud to track loyalty for every single interaction.Do you have a 4D view of each customer? See every interaction with any customer with you team. Our AI bubbles up important milestones with adoption, loyalty and CSM Health...
The Evolution of Customer Intelligence
CUSTOMER SUCCESS HAS EVOLVEDWhile Customer Success has recently emerged as a new category, it's been in practice by early pioneers of subscription in many forms for the past decade. Customer Intelligence, while under the disguise of different technology patterns, has...
Can Salesforce be a Customer Success Platform too?
In my early days as a SaaS Customer Success VP, there wasn't such a thing as a customer success platform, we used Salesforce to track customer renewals and spreadsheets to track customer progress. Customer Success has been an awesome path in my career for the past 15...
CompleteCSM Brings Enterprise-level Security to the Customer Intelligence Space With SOC 2 Type II Compliance
Press Release: Unqualified designation ensures the highest level of security for its customers’ data. PRESS RELEASE UPDATED: Jan 11, 2022 Dallas -- (BusinessWire)-- CompleteCSM, Inc., a rapidly growing software company that democratizes Customer Success Intelligence,...
Customer Intelligence drove NRR in 2021 (and some predictions we missed)
Last year with the pandemic we saw a dramatic change in the way that people work and how enterprise value is created. Digital Transformation went from buzzword to reality, Customer Success became a category and the subscription economy accelerated faster than anyone...
90% of your Customer Sentiment is Easily Accessible . . . and collecting dust
What do these Experts have in Common? They are all CompleteCSM Customers sharing their stories about how the world is changing and they are riding the Shift of Sentiment with AI! Customer sentiment data is hidden in the signals all around you. It’s simply a matter...
What’s in a meeting? Getting more from your existing conversations with customers
There’s more in your meeting recordings than you think! What's in a meeting? A lot more than you think. While Zoom and Gong are powerful communication tools, both provide little insight into the meetings they host beyond verbatim transcripts or basic observations. If...
Closing the Sentiment Gap with Conversations
In the OLD days In 2019, before the pandemic, the only way to understand your customers’ sentiment was to send them an NPS survey, set up a conference call or get in a car or plane and meet them in person. The little information you gleaned was never enough, and If...