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Using Sentiment to Predict Human Behavior

"The Customer Success community has been waiting for someone that used to run a mental health clinic! "   (8:41) said Dan Steinman as  we started to get to know each other on the webinar.   That's Scott's background, he's been the CEO of a mental health clinic for years, but he wanted to do...

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Onboarding in 2021; You Either Sink or Scale

Get the Full Recording Over 50 years of customer success experience were on display Wednesday at the CSM Onboarding Sink or Swim panel. During this hour-long conversation, Customer Success legends Dan Steinman, Bernie Kassar, Jon Herstein, and Bryan Plaster...

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Human First Factors Stole the Show at Pulse 2021

Even though Pulse was not in person this year, the conference still achieved its overall goal: bringing passionate customer success practitioners together. From the hilarious parody of The Office in the opening keynote, to the more serious discussion in the final session about how to balance the...

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Getting ready for Pulse Everywhere 2021!

In the weeks leading up to Pulse 2021 I talked to some really fun people about our favorite sessions! Let’s hear what they have to say, I hope you have as much fun watching as we had discussing Pulse Everywhere! DM me on LinkedIn if you want chat about Pulse Everywhere with me! Chat with Victoria...

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Measuring Customer Success with AI

Paul Piazza VP Customer Success, Socio During my Customer Success tenure, I have been fortunate to join companies that revolutionized their industries. For example Marketo gave the CMO a seat at the Executive Table, and Gainsight put Customer Success on the map. I believe that CompleteCSM will...

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CompleteCSM Partners with Gainsight

We’re excited to formally announce that CompleteCSM is officially partnering with Gainsight by offering our solution on Gainsight’s new Marketplace called the Sightline Vault. This one-click installation and integration will be a game-changer for hundreds of Gainsight customers. One thing I’ve...

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Ever had a Green Customer Churn?

These customers are like watermelons, Green on the outside and red on the inside! One of my favorite quotes of the entire Panel discussion, direct from our Moderator Dan Steinman, Chief Evangelist at Gainsight! Get the Full Recording Now Join us as we take a journey through a few examples of how...

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