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5 Reasons every company needs a Customer Intelligence Cloud

5 Reasons every company needs a Customer Intelligence CloudHave you ever wondered if you could do more to understand your customers and positively impact their outcomes? What if you could easily measure their loyalty, usage, adoption and emotions about  each and every customer to know if they are...

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The Journey of Automated Intentions

Is it too late?Use Customer Intelligent Cloud to track loyalty for every single interaction.Do you have a 4D view of each customer? See every interaction with any customer with you team.     Our AI bubbles up important milestones with adoption, loyalty and CSM Health score!What are we tracking?...

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The Evolution of Customer Intelligence

CUSTOMER SUCCESS HAS EVOLVEDWhile Customer Success has recently emerged as a new category, it's been in practice by early pioneers of subscription in many forms for the past decade. Customer Intelligence, while under the disguise of different technology patterns, has provided the underpinnings of...

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Can Salesforce be a Customer Success Platform too?

In my early days as a SaaS Customer Success VP, there wasn't such a thing as a customer success platform, we used Salesforce to track customer renewals and spreadsheets to track customer progress. Customer Success has been an awesome path in my career for the past 15 years.  I had the opportunity...

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