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Closing the Sentiment Gap with Conversations

Closing the Sentiment Gap with Conversations

In the OLD days In 2019, before the pandemic, the only way to understand your customers’ sentiment was to send them an NPS survey, set up a conference call or get in a car or plane and meet them in person.  The little information you gleaned was never enough, and If you were lucky, you came away...

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Pulse for Product – Customer Success and Product unite!

Product Led Growth stole the show at this weeks Pulse for Product!    Gainsight has a very unique approach that combines the product led story with customer feedback and health.     Karl did a great job of kicking off the conference with defining the fact that anyone can build software, but...

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Using Sentiment to Predict Human Behavior

"The Customer Success community has been waiting for someone that used to run a mental health clinic! "   (8:41) said Dan Steinman as  we started to get to know each other on the webinar.   That's Scott's background, he's been the CEO of a mental health clinic for years, but he wanted to do...

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Onboarding in 2021; You Either Sink or Scale

Get the Full Recording Over 50 years of customer success experience were on display Wednesday at the CSM Onboarding Sink or Swim panel. During this hour-long conversation, Customer Success legends Dan Steinman, Bernie Kassar, Jon Herstein, and Bryan Plaster...

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Human First Factors Stole the Show at Pulse 2021

Even though Pulse was not in person this year, the conference still achieved its overall goal: bringing passionate customer success practitioners together. From the hilarious parody of The Office in the opening keynote, to the more serious discussion in the final session about how to balance the...

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Getting ready for Pulse Everywhere 2021!

In the weeks leading up to Pulse 2021 I talked to some really fun people about our favorite sessions! Let’s hear what they have to say, I hope you have as much fun watching as we had discussing Pulse Everywhere! DM me on LinkedIn if you want chat about Pulse Everywhere with me! Chat with Victoria...

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Measuring Customer Success with AI

Paul Piazza VP Customer Success, Socio During my Customer Success tenure, I have been fortunate to join companies that revolutionized their industries. For example Marketo gave the CMO a seat at the Executive Table, and Gainsight put Customer Success on the map. I believe that CompleteCSM will...

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