5 Reasons every company needs a Customer Intelligence Cloud

5 Reasons every company needs a Customer Intelligence Cloud Have you ever wondered if you could do more to understand your customers and positively impact their outcomes? What if you could easily measure their loyalty, usage, adoption and emotions about  each and...

The Journey of Automated Intentions

Is it too late? Use Customer Intelligent Cloud to track loyalty for every single interaction. Do you have a 4D view of each customer? See every interaction with any customer with you team.     Our AI bubbles up important milestones with adoption, loyalty and CSM...

The Evolution of Customer Intelligence

CUSTOMER SUCCESS HAS EVOLVED While Customer Success has recently emerged as a new category, it’s been in practice by early pioneers of subscription in many forms for the past decade. Customer Intelligence, while under the disguise of different technology...

Can Salesforce be a Customer Success Platform too?

In my early days as a SaaS Customer Success VP, there wasn’t such a thing as a customer success platform, we used Salesforce to track customer renewals and spreadsheets to track customer progress. Customer Success has been an awesome path in my career for the...