by Bryan P | Nov 30, 2021 | Blogs
In the OLD days In 2019, before the pandemic, the only way to understand your customers’ sentiment was to send them an NPS survey, set up a conference call or get in a car or plane and meet them in person. The little information you gleaned was never enough, and If...
by Bryan P | Nov 12, 2021 | Blogs, News
Product Led Growth stole the show at this weeks Pulse for Product! Gainsight has a very unique approach that combines the product led story with customer feedback and health. Karl did a great job of kicking off the conference with defining the fact that anyone...
by Bryan P | Aug 10, 2021 | Blogs, News
“The Customer Success community has been waiting for someone that used to run a mental health clinic! ” (8:41) said Dan Steinman as we started to get to know each other on the webinar. That’s Scott’s background, he’s been the...
by Bryan P | Aug 2, 2021 | Blogs, News
Bryan PlasterCo-founder and CEO, CompleteCSM It was the spring of 2020 and we were hearing rumors of a pandemic. Events were getting cancelled, people were wearing masks and gloves, and no one wanted to travel for fear of catching the new Corona...
by Blake Reynolds | Jun 18, 2021 | Blogs, News
Even though Pulse was not in person this year, the conference still achieved its overall goal: bringing passionate customer success practitioners together. From the hilarious parody of The Office in the opening keynote, to the more serious discussion in the final...
by Bryan P | May 30, 2021 | Blogs
In the weeks leading up to Pulse 2021 I talked to some really fun people about our favorite sessions! Let’s hear what they have to say, I hope you have as much fun watching as we had discussing Pulse Everywhere! DM me on LinkedIn if you want chat about Pulse...
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