Closing the Sentiment Gap with Conversations

Closing the Sentiment Gap with Conversations

In the OLD days In 2019, before the pandemic, the only way to understand your customers’ sentiment was to send them an NPS survey, set up a conference call or get in a car or plane and meet them in person.  The little information you gleaned was never enough, and If...

Pulse for Product – Customer Success and Product unite!

Product Led Growth stole the show at this weeks Pulse for Product!    Gainsight has a very unique approach that combines the product led story with customer feedback and health.     Karl did a great job of kicking off the conference with defining the fact that anyone...

Using Sentiment to Predict Human Behavior

“The Customer Success community has been waiting for someone that used to run a mental health clinic! ”   (8:41) said Dan Steinman as  we started to get to know each other on the webinar.   That’s Scott’s background, he’s been the...