Pulse for Product – Customer Success and Product unite!

Product Led Growth stole the show at this weeks Pulse for Product!    Gainsight has a very unique approach that combines the product led story with customer feedback and health.     Karl did a great job of kicking off the conference with defining the fact that anyone...

Using Sentiment to Predict Human Behavior

“The Customer Success community has been waiting for someone that used to run a mental health clinic! ”   (8:41) said Dan Steinman as  we started to get to know each other on the webinar.   That’s Scott’s background, he’s been the...

Human First Factors Stole the Show at Pulse 2021

Even though Pulse was not in person this year, the conference still achieved its overall goal: bringing passionate customer success practitioners together. From the hilarious parody of The Office in the opening keynote, to the more serious discussion in the final...