We supercharge CSMs to use AI and predictive intelligence to amplify insights and drive next best customer actions.
How we help
Your customers and their stories are everywhere. Mixed in with the noise are the key digital signals revealing each individual’s true sentiment and intentions at every make-or-break moment.
The CS Intelligence Cloud separates the signal from the noise, allowing you to tune into the conversations that matter. By combining conversational AI with deep EQ analytics, you can now instantly get at the heart of each interaction and respond immediately with the best action for every customer at each exact instant.
Our secure, cloud-based infrastructure allows you to get started with signal collection and EQ coaching in minutes, or take advantage of the native connectors and advanced APIs to extend the CS Intelligence Cloud to your customer success platform, for greater team collaboration and insight amplification.
Co-founder and CEO
Growth customer success leader who started the customer success function at Informatica followed by fifteen years of thought leadership in customer success focusing on the high tech, data management and analytics verticals at high caliber SaaS companies such as Talend, PTC, Trifacta.
Track record of helping to grow small private companies into public, ready-to-be-public, or acquisition-ready companies.
Deep understanding of Customer Success, Customer Support, and Professional Services from a management, marketing, and business model standpoint.
Matthew W. “Bo” Bobo, the principal of the law firm, as a new lawyer worked at very well respected large law firms in Fort Worth (Shannon Gracey, Ratliff & Miller LLP) and Dallas, and Brown McCarroll, LLP (now Husch Blackwell, LLP).
James is a writer and marketer with over 20 years of experience creating and managing ROI-driven and highly-performant marketing and advertising programs for print and digital media. His work spans a range of industries across B2C and B2B markets, including everything from consumer goods and healthcare to technology and AI applications and software, and focuses on helping business, both big and small, grow new markets and customers and expand their reach and recognition throughout the globe.
Co-founder and Delivery Center Chief
Founder of multiple SaaS companies and exits, Bhupendra has run R&D programs at Oracle and Informatica and is a strong data management and analytics executive for CompleteCSM.
Experienced senior executive with a demonstrated history of leading effective Customer Success, Support, Renewals, Account Management, Alliances and Business Development teams. Skilled in Sales, Customer Relationship Management, Go-to-Market Strategy, Partner Alliances with ISV and Global SIs.
Track record of assisting emerging growth and middle-market SaaS organizations. Business expertise in building and running revenue-producing Professional Services, Customer Support and Customer Success teams that deliver results.
VP Operations and GTM
GTM leader with a track record of growing teams and accelerating revenue growth in startup and enterprise organizations.
Deep experience in optimizing and scaling inbound/outbound demand generation, conversion optimization, and sales execution.
CS Ops Advisor
Innovative and Customer focused leader specializing in delivering best in class Customer Success and support structures for scalability, mobility and reliability. An energetic can-do innovator who implements sustainable solutions for complex business problems while mentoring and leading worldwide customer success virtual teams.
Marketing leader focused on building and running global software marketing teams.
Combination of outbound product marketing, inbound product management, marketing programs and strategic alliances.
Experience with investors: Greylock, Accel, Ignition, Google Corp. Dev, Cathay Innovation
SaaS metrics reporting, analysis and tracking
Financial Planning and Analysis
Cash management, AP/AR
Stock & Cap Table administration
What is the
Customer Success Intelligence Cloud
The Customer Success Intelligence Cloud uses AI and advanced data collectors to separate the signal from the noise, allowing you to tune into customer conversations that matter. Secure, cloud-based infrastructure allows you to get started with signal collection and EQ coaching in minutes, or take advantage of the native connectors and APIs to extend the CS Intelligence Cloud to your customer success platform, for greater team collaboration and insight amplification.
Collect insights from the Zoom calls you are already having now!