Use AI and predictive intelligence to amplify insights and drive next-best customer actions.
Use fine-grained time series analysis to identify and capture patterns of what a churning vs expanding customer looks like.
Set and receive alerts when a negative or positive interaction occurs with the customer — delivered to you CS Platform, Slack or email as an actionable task.
Set thresholds for loyalty changes and trigger alerts directly to your CRM and/or Slack instance to take action.
Consolidate Customer Signals
Each customer interaction contributes to the overall loyalty story. Project future trends based on past actions — and act prescriptively to ensure a happy ending.
Automatically generate Strength, Weakness, Opportunity & Threat analyses. Use your new Emotional Intelligence (EQ) skills to reduce stress and “tune in” to each customer.
Using polynomial regression analysis on time series data to look at history and predict future trends for each account.
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Collect insights from the Zoom calls you are already having now!