& Engagement Simulator
Boost individual and team CSM performance by simulating & analyzing key customer business interactions. Get instant access to a real CSM coach if you need one.
Contextual Journey Modeling
Create an intelligent EQ avatar for each customer contact and simulate key conversations for escalations, renewals, expansions, etc.
Customer Success-based Sentiment
Sentiment isn’t the same across all industries and verticals. Configurable models allow you to adjust key “hot button” or “sell words” to match your business.
Analyze and grade individual/team performance and coach your team from good to GREAT.
Virtual vs. Actual Leaderboard
Measure/visualize real individual and team performance against simulations and actual customer calls.
Customer Objection Handling
Use the conversation simulator to surface and prescriptively address likely customer objections.
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