News Resources
Why CompleteCSM is the Future of Customer Loyalty
Leigh Haydon joins CompleteCSM asGTM Advisor Churn is the enemy of sustainable growth for any SaaS company. Negative net churn can be the fuel for high growth. To that end, every SaaS company should aim to drive loyalty amongst their customers so they can increase...
Is NPS Enough? Panel of Experts moderated by Dan Steinman.
From all the panelist we agreed that this was the most fun we've have on a webinar together, ever! We definitely plan to do more webinars and expert panels together in the future. It turns out that this is a bigger problem than we thought, tune in to hear the...
CompleteCSM – Another Path in My Customer Success Journey
I’m really excited to announce that I’m joining Complete CSM as a member of their advisory board. I’ve known Bryan Plaster from my early days at Gainsight as he and Informatica were amongst our first ten customers. I highly respect his knowledge of...
Customer Intelligence Will Drive Customer Success in 2021
“Customer success” (CS) has always been an essential ingredient for a software as a service (SaaS) business to thrive. In our current era of digital transformation through the pandemic, we may have found the silver lining of 2020 where most SaaS companies have...
Join the CompleteCSM beta program
It's time to break free of a thousand siloed conversations and give your CSM team the digital super powers they need to understand their customers. Our initial beta launch starts next week with only a few spots left. Watch the video and call out the three digital...